Refund policy

At our shop, each product is carefully quality-checked before dispatch. Due to the nature of our products, we do not accept returns, refunds, or exchanges under normal circumstances.

📦 Damaged or Incorrect Items

In the rare case that you receive a damaged, defective, or incorrect item, we will gladly assist you with a replacement or refund, subject to the following conditions:

- An unboxing video is mandatory

- The video must be continuous and uncut, clearly showing:

   - The sealed package before opening

   - The process of opening the package

   - The product and the issue/damage

- The request must be raised within 24–48 hours of delivery

- The product must be unused and in original condition with packaging intact

Once verified, we will offer:

- A replacement, or

- A refund, or

- An exchange, depending on availability and situation

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❌ Non-Eligible Cases

We do not accept returns/refunds/exchanges for:

- Minor variations in color, design, or finish (due to handmade nature)

- Change of mind or personal preference

- Improper handling or damage after delivery

- Orders where unboxing video is not available

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📩 How to Request

Please contact us with:

- Your order details

- Clear unboxing video

- Photos (if needed)

We aim to resolve all genuine concerns quickly and fairly 🤍

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📦 Product Availability & Order Fulfilment

As our products are often handmade or made in limited quantities, there may be rare instances where an item becomes unavailable after an order is placed.

In such cases:

We will proactively contact you before dispatch

You will be given the option to:

Proceed with an alternative (if available),

Wait for restock (if feasible), or

Cancel the order for a full refund or partial refund for the unavailable item and proceed with the rest of the order.

We always ensure clear communication.

 

⏳ Dispatch Timeline

As all products are handmade and prepared with care, dispatch timelines may vary.

During periods of high order volume, festive seasons, or unforeseen circumstances, dispatch may take longer than the usual processing time.

By placing an order, you acknowledge and agree that such delays may occur.

We request your patience in such cases, as each piece is made with attention to detail.

Please note:

Delays in dispatch due to high order volume do not qualify for cancellation, refund, or exchange.

💡 Note

By placing an order, you agree to the terms of this policy.